Elite Electrical & Security Services home

Your right to cancel

This page is for customers who ask us to do work at their home or another place that is not our business premises. It is a plain summary of the information the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 require us to give you. It is not legal advice. You will also be given this information in writing before work starts.

You have 14 days to change your mind

You can cancel the contract within 14 days without giving a reason. The 14 days run from the day after the contract is made (the day you agree to the work), so the period ends 14 days after that day.

How to cancel

Tell us clearly that you want to cancel, by any of these routes:

You may use the form below but you do not have to. It is enough to send your message before the 14 days end.

What we do when you cancel

We refund every payment you have made, without undue delay and no later than 14 days after you tell us you are cancelling, by the same means you paid with, at no cost to you.

If you ask us to start within the 14 days

You can ask us to start work before the 14 days are over. To do so you must make that request to us in writing (a signed line on the quote, or an email, is enough). If you then cancel, you must pay us for what we have done up to the point you told us you were cancelling, in proportion to the whole job. If you have not asked us to start early, we will not start until the 14 days have passed.

If the work is finished within the 14 days at your express request, and you have acknowledged in writing that you lose the right to cancel once it is finished, you can no longer cancel.

Cancellation form

Complete and send this only if you wish to cancel.

To: Stephen Davies trading as Elite Electrical & Security Services, Willow Way, Morpeth, Northumberland, NE61 5BQ, davieselite@gmail.com

I hereby give notice that I cancel my contract for the supply of the following service: ______________________

Ordered on / agreed on: ______________________

Name: ______________________

Address: ______________________

Signature (only if this form is on paper): ______________________

Date: ______________________

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